Configuring Event Messages

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Overview

Your notification Centre supports event driven messages. When an event is triggered the notification centre will send a details message automatically.

An example of this would be your Customer selecting the “Forgot Password” link. In this case the Notification Centre will automatically send out predefined instructions on how to reset the password.

Supported Event Types

The types of events will change over time, but the most commonly used ones are :

  • Forgot Password : a customer clicked “Forgot Password” in their Mobile APP.
  • Registration Confirm : a customer installed your fantastic Mobile APP.
  • Password Changed : a customer sent a request to change their password.
  • Receipt Sent : a receipt has been sent to a customer.
  • Purchase Order Email Sent : a purchase order has been created and sent to a vendor.

Accessing Event Message List

Navigate to BOM / Notification Centre and select <Event Messages>

BOM - Notification Centre - Event Messages
BOM – Notification Centre – Event Messages

Review / Change an Event Message

Navigate to BOM / Notification Centre / Event Messages and select the “Event Type” you want to have a look at.

This is a great way to see how they are set up and to allow you to “tweak” them to suit your business model.

BOM - Notification Centre - Event Messages Forgot Password
BOM – Notification Centre – Event Messages Forgot Password

Above is the Event Message for the Event Type “Forgot Password”.

Note that you can use {fields} to “merge” with your Customers Card.

You would probably want to set the From Email to your business email.

Select <UPDATE> to save your changes.

Select <Return to Default> if you break it too badly.

About the author: Tim Atkinson