WHERE : POS APP / Closed Orders
For security purposes, OscarPOS Cloud will only let you perform a refund if you can identify the original sale. The sale can only be refunded to the original tender type as well.
Doing this is to allow you to ensure the sale has in fact been made, that it is within your refund policy terms, and that any loyalty points originally awarded to your CUSTOMER are also reversed.
The refunded amount will be transacted back to the original payment source – cash, eftpos, gift card, loyalty points, etc
Where the refund is to eft or a card attached to your mob app, please advise your customer this can take a few days for the banks to process & advise they hold onto the refund receipt until finalised.
When being refunded to a Gift Card, you will be prompted for the original Gift Card number.
Identify the Original Sale
Navigate to Menu / Closed Orders
Use the controls across the top of the Closed Order screen to locate the Order you want
- Use a preset
- Set Start date
- Set end date
- Step through the pages
- Search for the Order #
- Search for the Transaction #
- Search for the Customer
Select the Closed Order and press <REFUND>
All or Part of the Sale
You will now be given the choice to <REFUND> the complete ORDER or parts of the ORDER. If you want to REFUND the entire ORDER just select <REFUND> and follow the prompts. If you want to exclude ITEMS from the REFUND, select them and use <-> or <+>, Select a predefined reason, then select <REFUND> and follow the prompts.