Time Slots – Automatically Provide Customers Time to Ready Feedback

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WHERE : BOM / Timeslots

Overview

Too many customers have no idea of how long it takes to prepare an ORDER. A pizza is going to take 20 minutes to prepare and cook, provided the STORE doesn’t already have ORDERS they are working on. Customers, not knowing any of this, will put in a requested pick up time of 5 minutes.

Alternatively, I can think of nothing worse than placing an ORDER via WEB APP or MOB APP, expecting my ORDER to be ready for pick up in 20 minutes, but when I get to the STORE they are so busy that I have to wait for an additional 15 minutes.

TIME SLOTS are a process where Oscar POS Cloud will continually monitor how many ORDERS your STORE has and use a predefined set of rules to calculate an approximate kitchen preparation time.

  • Dine In Orders will use TIMESLOTS
  • Takeaway Orders will use TIMESLOTS
  • QSR Orders will use TIMESLOTS
  • Delivery Orders will use TIMESLOTS + the time allocated to the DELIVERY ZONE in the STORE CARD

These estimates can then be “pushed” to give your customer feedback on realistic wait times.

These estimated times will also be shown on your POS APP.

TIME SLOTS will also respect your SERVICE TYPE HOURS.

TIME SLOTS can also be used instead of using ASSEMBLY TIME on each and every ITEM. This means if you increase your ability to meet ORDERS, you can just tweak the TIME SLOT rather than changing each and every ITEM.

List Time Slots

Navigate to BOM / Time Slots

Oscar POS Cloud - Point of Sale - Time Slots - List
Oscar POS Cloud – Point of Sale – Time Slots – List

Note the controls across the top of the screen

  • Refresh
  • Add
  • Remove
  • Load Control Scenario – which is just the name you gave your TIME SLOTS

Add Time Slots

Navigate to BOM / Time Slots and select <ADD>

Oscar POS Cloud - Point of Sale - Time Slots - Add
Oscar POS Cloud – Point of Sale – Time Slots – Add

TIME SLOTS relies on your industry experience and the ability of your staff to process ORDERS. Only you know how many ORDERS you can process at any one time of the day, how long an average order takes to process, how much additional time it will take to process extra ORDERS that are above this average.

Yes, some ORDERS are bigger / smaller than others – but we need to look at an average.

You may have a higher capacity to process ORDERS at certain times of the day. For example, you may have more staff on. TIME SLOTS allows you to take this into account.

Another way to look at it may be

“At any time of the day, if I have up to 50 ORDERS in the queue, they will take 20 minutes to be ready. However, if I have 51-60 ORDERS in the queue, any new ORDERS will take an extra 10 minutes. If there are 61-70 ORDERS in the queue, any new ORDERS will take an extra 20 minutes. If there are 71+ ORDERS in the queue, do not accept any new ORDERS.”

This can take a bit to get your brain wrapped around it, so let’s do this by using the above statement as an example.

Scenario 1.

Your ability to meet your ORDERS is static throughout the day and is the same every day of the week.

Oscar POS Cloud - Point of Sale - Time Slots - Static Time Slot
Oscar POS Cloud – Point of Sale – Time Slots – Static Time Slot

Let’s break this down into manageable chunks

TIME : This is saying that from midnight to midnight ( ie all day ), when calculating TIME TO READY, round to the nearest 5 minutes. Rounding is usually a good idea as it looks better when updating your customer. ( 9:30pm looks better than 9:28pm ).

INTERVAL 1 : If Orders Qty is from 0 to 50, receive the order and add 20 minutes to calculate TIME TO READY. You could put “from 20 to 30” to get a time period. The message text is something nice you want to say to your customer.

INTERVAL 2 : If Orders Qty is from 51 to 60, receive the order and add 30 minutes to calculate TIME TO READY. We are still going to thank the customer, but let them know we are a little busier than we usually are.

INTERVAL 3 : If Orders Qty is from 61 to 70, receive the order and add 40 minutes to calculate TIME TO READY. We are still going to thank the customer, but let them know we are a lot busier than we usually are.

INTERVAL 4 : If Orders Qty is 71 and over, do NOT receive the order. We should probably also let the customer that we are in melt down.

NOTE :

  • Each TIME SLOT needs to cover a full 24 hour period
  • You do NOT have to use all 4 INTERVALS
  • By using Interval 1, Orders Qty from 0 … I have effectively negated the need to use ASSEMBLY TIME on each and every ITEM.

Scenario 2.

Your ability to meet your ORDERS varies throughout the day and is the same every day of the week.

Oscar POS Cloud - Point of Sale - Variable Time Slots
Oscar POS Cloud – Point of Sale – Variable Time Slots

This is just a variation of Scenario 1. The difference is that between 5pm and 10pm you have on extra staff and turn on a second oven. So effectively you can DOUBLE your output. It is still going to take the same amount of prep and cooking time, but we can increase our output.

Scenario 3.

You just want to add a 20 minute “make time” to every ITEM.

Oscar POS Cloud - Point of Sale - Time Slots - Add - Add 20 Minutes to Every ORDER
Oscar POS Cloud – Point of Sale – Time Slots – Add – Add 20 Minutes to Every ORDER

Rather than adding a PREPARATION TIME to each and every ITEM, you could just create the simplest form of a TIME SLOT.

Scenario 4.

You just want to add a 20 to 25 minute “make time” to every ITEM.

OscarPOS Cloud - Point of Sale - Time Slots - Add - Add 20 to 25 Minutes to Every ORDER
OscarPOS Cloud – Point of Sale – Time Slots – Add – Add 20 to 25 Minutes to Every ORDER

This is just another variation. Previous scenarios have just added a fixed “time to make”. You could change any of these to show the customer a time “range” – usually rounded to the nearest 5 minutes.

NOTE :

  • Each TIME SLOT needs to cover a full 24 hour period
  • You can create multiple TIME SLOTS and .assign them to different days on the STORE CARD

Time Slots – Assign to Store Card

Navigate to BOM / Settings / Stores / Open your STORE and select OPENING HOURS

OscarPOS Cloud - Point of Sale - Store Opening Hours
OscarPOS Cloud – Point of Sale – Store Opening Hours

Here is where you add your previously defined TIME SLOTS. Each day could have the same TIME SLOT, but they could all have different TIME SLOTS.

OscarPOS Cloud - Point of Sale - Assign Time Slots to Store Card
OscarPOS Cloud – Point of Sale – Assign Time Slots to Store Card

This makes it a very flexible way to handle customer expectations.

NOTE :

  • Please allow 5 minutes for your allocated TIME SLOT to get pushed to your WEB APP / MOB APP.

Which Order Status are OPEN ?

  • New
  • Confirmed
  • Preparing
  • Prepared
  • Assembling
  • In Progress
  • Assigned to Driver

Examples of What The Customer Sees

 

 

OscarPOS - Point of Sale - Time Slots - Customer Sees Example 1

 

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About the author: Tim Atkinson